Privacy Policy - Daisy Clinic Therapy & Counseling

Last Updated: 2025-08-10

Welcome to Daisy Clinic, a division of Human Lab PLLC, providing telehealth therapy services for adults, employees, families and children (6+), as well as behavioral analysis therapy in-home, schools, and remotely.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile app, and telehealth services (collectively, the “Services”). By accessing or using our Services, you agree to this Privacy Policy.

1. Information We Collect

To provide and improve our services, we collect both personal and non-personal information through:

Direct interactions for non-patient confidential data (e.g., calls, forms, virtual sessions)
Automated technologies (e.g., cookies, analytics)
Our trusted third-party EHR platform, SimplePractice, which securely manages, direct telehealth therapy sessions health records, scheduling, and billing.

All data collected is used in compliance with HIPAA and Washington State privacy laws to ensure your information remains protected.

This includes:

A. Information You Provide Directly

Contact Information (name, email, phone number, address)
Demographic Information (age, gender, emergency contacts)
Health & Treatment Information (medical history, therapy records, session notes)
Payment & Insurance Details (billing information, insurance ID)
Account Credentials (username, password for patient portals)
Communications (emails, messages, telehealth session recordings)

B. Automatically Collected Information

Device & Usage Data (IP address, browser type, operating system)
Cookies & Tracking Technologies (session cookies, analytics tools)
Telehealth Session Logs (connection data, timestamps)

C. Information from Third Parties

Healthcare Providers (referrals, treatment updates)
Employers or Schools (for employee/student therapy programs)
Insurance Companies (eligibility verification)

2. How We Use Your Information

We use your data for:

Providing & Managing Therapy Services (scheduling, treatment plans)
Billing & Insurance Processing
Improving Our Services (feedback, analytics)
Communication (appointment reminders, telehealth links)
Legal & Compliance (HIPAA, Washington State laws)
Marketing (with consent) (newsletters, promotions)

3. How We Share Your Information

We do not sell your data but may share it with:
✅ Healthcare Providers (only with consent to therapists, physicians)
✅ Insurance Companies (claims processing)
✅ Schools or Employers (only with consent, for behavioral therapy programs)
✅ Service Providers (HIPAA-compliant telehealth platforms, billing services)
✅ Legal & Regulatory Authorities (if required by law)

4. Your Privacy Rights (WA State & U.S. Laws)

Under HIPAA, Washington State privacy laws, and other U.S. regulations, you have the right to:

Access your personal and health records.
Correct inaccurate information.
Request Deletion (where permitted by law).
Opt Out of Marketing communications.
File a Complaint if you believe your privacy rights were violated.

To exercise these rights, contact us at:
📧 Email: [privacy@daisyclinic.com]

5. Data Security & Retention

We protect your data using:

Encryption (HIPAA-compliant telehealth platforms)
Secure Servers (protected by firewalls)
Access Controls (only authorized personnel)
Regular Audits (security assessments)

6. Children’s Privacy (Ages 6+)

Our Services are available to children aged 6+ with parental consent. Parents/guardians may:

Review their child’s records.
Request corrections or deletions.
Withdraw consent for treatment.

7. Changes to This Policy

We may update this Privacy Policy. Changes will be posted on our website, and significant updates will be communicated via email or in-app notifications.

8. Contact Us

For privacy-related questions or concerns:
Daisy Clinic / Human Lab PLLC
📧 privacy@daisyclinic.com

By using our Services, you acknowledge that you have read and understood this Privacy Policy.